Help Center
FAQ
Can I change or cancel my order from Wilson if it hasn’t shipped yet?
No. We begin processing orders as soon as they are placed to
ensure timely delivery. Once an order is confirmed, we cannot
make any changes or cancellations. Most products are eligible
for return within 30 days of receipt.
Which payment types does Wilson accept?
Wilson accepts Visa, MasterCard, JCB, and American Express
credit or debit cards. We also accept Apple Pay and Google Pay
on supported devices.
Where do I enter a discount or promo code on the Wilson website?
You can enter a discount or promo code on the
"Checkout" page. Once you've added all items to your
shopping bag, enter your code in the promo code field then click
"Apply".
What items are eligible for return?
Items purchased only from our official website and stores are
eligible for return.
To qualify, the item must be:
To qualify, the item must be:
- In the same condition as received
- Unworn or unused, with no defects
- With original tags and packaging intact
- Accompanied by the original receipt or proof of purchase
Are any items non-returnable or non-exchangeable?
Yes. Items sold at marked down prices are final sale and not
eligible for return or exchange.
Please Note:
We may, at our sole discretion, limit or suspend return
privileges if we detect:
- Fraudulent returns
- Excessive returns
- Returns of items not in brand-new condition
- Other abuses of this policy
What is the return period?
You have 30 days from the date you receive your order to request
a return.
How do I start a return?
Please email us at
wilsoncssea@gmail.com
to request a return. Once your return is accepted, you will
receive instructions on how and where to send your package.
Important: Do not send items back without first contacting us. They will not be accepted.
Important: Do not send items back without first contacting us. They will not be accepted.
How do I return a defective, damaged, or wrong item?
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, email us right away at wilsoncssea@gmail.com so we can help resolve the issue.
If your item is defective, damaged, or incorrect, email us right away at wilsoncssea@gmail.com so we can help resolve the issue.
Can I exchange an item?
Yes, but you must:
Note: Exchange items cannot be further exchanged or refunded unless defective. Items must remain in original sale condition (unworn, unused, with tags and packaging).
- Email us first at wilsoncssea@gmail.com before returning the item for exchange.
- Exchanges are only allowed for the same item in a different colour or size.
Note: Exchange items cannot be further exchanged or refunded unless defective. Items must remain in original sale condition (unworn, unused, with tags and packaging).
How do I reset my password?
Click "Forgot
Password" on the login page and follow
the steps.
How do I update my email address?
You can change your email from your account settings page.
How do I request a refund or exchange for defective items?
If you believe your item has a manufacturing defect within 30
days of purchase, email us at
wilsoncssea@gmail.com
for our team to advise on the next steps. Please also ensure
that you have a receipt or proof of purchase, ensure that the
item is in its original packaging, with images of the defect,
and unwashed. Once our team assess that the is in good
condition, we will proceed with a refund or exchange.
Do take note that this will be evaluated on a case by case basis.
If you wish to return an item because youve changed your mind, you have 30 days from purchase to return it to the store. Please ensure:
*Do take note that exchanges are only allowed for items of the same model in a different size.
Do take note that this will be evaluated on a case by case basis.
If you wish to return an item because youve changed your mind, you have 30 days from purchase to return it to the store. Please ensure:
- You have proof of purchase
- The item is in original packaging
- The item is unwashed and unused
*Do take note that exchanges are only allowed for items of the same model in a different size.
When will I receive my refund?
After we receive and inspect your returned item, our store team
will assess if the item is suitable for a refund. If approved,
your refund will be processed to your original payment method
within 10 business days. Please note that if your bank or credit
card company may take additional time to post the refund. If
more than 15 business days have passed since your return was
approved, please contact us.